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Troubleshooting
Troubleshooting
Not connecting after you land? Most issues come down to a couple of settings. Run through these before reaching out.
Quick checks
- Confirm data roaming is ON for the Roamjoy line (not your home line).
- Set the Roamjoy line as your default cellular data line.
- Toggle Airplane mode on and off to force a fresh network search.
- Make sure the plan's validity window has actually started.
Still stuck? Our support team is available 24/7 in multiple languages and can check your eSIM status with you.
Related
Supports
More fast answers on activating your prepaid travel eSIM — compatibility, delivery timing, and international data usage before you check out.
- When should I buy my eSIM, and does it activate right away?
- How do I check if my iOS device supports eSIM?
- When does my eSIM data package expire?
- How do I install my Roamjoy eSIM, and how long does setup take?
- Can I keep using my regular SIM card and phone number?
- What happens if I run out of data before my trip ends?
- How do I know if my phone is compatible with an eSIM?