Contact us
Questions before you buy, or need a hand with an eSIM you already have? Our support team is here for you around the clock.
Support is online 24/7
Email support
The fastest way to reach us. Send your order number and a short description, and we'll take it from there.
support@roamjoy.com →Available 24/7, every day
Typical reply within a few hours
Before you reach out
How do I get help with my eSIM?
Email our support team at support@roamjoy.com with your order details. We usually reply within a few hours, any time of day.
Which devices work with Roamjoy?
Most phones released from 2018 onward support eSIM. Check yours on our Supported Devices page before you buy.
When should I install my eSIM?
Install it before you travel, then switch on data when you land and have a stable connection.
Can I get a refund?
Yes, under the conditions in our Refund Policy — generally if the eSIM hasn't been activated and was bought within the last 6 months.
Do you offer phone support?
Support is email-only so we can keep plans affordable, but we answer 24/7 in multiple languages.
Looking for something else? Visit the Help center →